Customer Story
BrightLife by FINCA
By providing rock-solid support and development for their mission-critical platform, ProSistemos empowers BrightLife to deliver clean energy, foster financial inclusion, and improve the lives of thousands in off-grid communities.
202,580+
Lives Impacted by the Mission-Critical Platform ProSistemos Supports and Develops
The Challenge: A World-Changing Mission on a Mission-Critical System
BrightLife, a social enterprise by the global microfinance network FINCA, has a powerful mission: to bring clean, life-changing energy to off-grid communities in Uganda. Their innovative model pairs access to solar products with pay-as-you-go (PAYGo) financing, breaking the cycle of energy poverty.
This entire operation—every loan issued, every payment tracked, every solar device activated—is powered by a single, highly complex, custom-built CRM system. This digital backbone, developed over many years, is a sprawling ecosystem integrated with dozens of external partners:
Payment Gateways like MTN and Airtel for mobile money.
SMS Providers like Africa's Talking for customer communication.
Inventory Systems like Unleashed for hardware tracking.
Device Management APIs to remotely lock and unlock solar units.
Call Center Software like Asterisk PBX for customer support.
As the platform grew in complexity, BrightLife faced a critical challenge: they needed a new long-term development partner they could entrust with the stability and future of their most vital asset. They couldn't afford downtime or errors; their entire business and the well-being of their customers depended on it.
The Solution: A Seamless Takeover and Trusted Partnership
ProSistemos was selected as the trusted partner to take over the ongoing support, maintenance, and future development of this complex .NET and Vue.js system running on AWS.
Our first priority was to ensure a seamless transition and absolute stability. We performed a deep audit of the existing codebase and infrastructure, establishing a robust support protocol to manage the live environment. Our team now acts as the core engineering force behind the BrightLife platform, responsible for:
Ongoing Support & Maintenance: Ensuring the platform runs smoothly 24/7, so BrightLife can focus on its mission.
New Feature Development: Collaborating with the BrightLife team to design and build new capabilities for their loan and customer management systems.
Complex New Integrations: Continuously extending the platform's power by integrating new payment providers, device manufacturers, and third-party services as the business expands.
By demonstrating deep expertise in the entire technology stack, from the back-end .NET services to the front-end Vue.js application, we have become the reliable, long-term engineering partner BrightLife needs to scale with confidence.
The Business Impact: Enabling Focus and Fuelling Growth
With ProSistemos managing the immense complexity of their core technology, the BrightLife team is free to focus on what they do best: serving their customers and growing their impact. They operate with the confidence that their digital platform is not only stable and secure but is evolving to meet their future needs.
This partnership is a clear demonstration of our core philosophy: we handle the complex technical challenges so our clients can focus on changing the world.
